Whatever your client’s customer relations goals are, Akimet, Inc. has experienced personnel to professionally service those needs.

Our well‐trained and motivated staff strive to achieve quality and productivity goals.

 
Akimet, Inc. / Call Center Solutions / Why Akimet Outsourced Call Center

Outsourcing of support services for many businesses is gradually becoming a necessity more than a luxury. The cost of doing business in many places is high and this usually causes the profit margins to go down. Outsourcing key business functions such as customer support allows a business to focus on building their brand and less effort on dealing with customers. There are many companies that offer call center services but not all of them are suitable for your type of business.

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In today’s world where the customer has many options available to them, you just cannot undervalue the voice handling your customers.

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The importance of relationship building with the client has been emphasized in every textbook, by every marketing guru, by every teacher and is what brands require. It is not just your product that makes a brand, but your relationship with customers as well. We pride ourselves on helping clients build their brand when communicating with their customers. We listen to your customers, bond with them building positivity around your brand. We are pros in persuading and satisfying the customer. Thus we not only help build your customer relationship, we add value to it as well!

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We understand that different businesses have different staffing needs. Akimet provides customized solutions to help you be diverse, dynamic, and modern. We assume the role of human resources and team management so that your business does not incur these extra expenses.

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We provide an unlimited number of agents from 20 hours per week to around the clock, 24/7 as they say, and have invested in top quality trainers who themselves are experts in outsourcing operations. Their experience will make sure you reach your goals.

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We serve clients across a wide range of industries: small businesses, legal, medical and help desk facilities, to name a few. You can count on us to deliver the best services to your customers regardless of which industry you are in. Our inbound call center will be used for offering services to customers such as complaint handling, financial services, and information on products and services. Our outbound call center will typically focus on lead generation for sales, customer satisfactory surveys and campaign management activities.

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We have the best agents with the most budgeted pricing than any other outsourced call center service. Just compare our rates with others and you will surely be satisfied. On average, we are 25 – 30% cheaper than what other players in the industry are charging per agent hour. What more could you want? Akimet, Inc. is the ULTIMATE SOLUTION! Contact us at 904-747-0444 to get your customized quote NOW! You will be amazed at the range of possibilities available to you.