Whatever your client’s customer relations goals are, Akimet, Inc. has experienced personnel to professionally service those needs.

Our well‐trained and motivated staff strive to achieve quality and productivity goals.

AKIMET, THE ULTIMATE SOLUTION!!!

Focus on building your brand or what it is you do and let us take care of your customers.

With more and more companies turning to superior customer service as a means to stand out from their competition, the call center industry is growing. In today’s tough economy, companies are looking to outsource customer handling to third party vendors who specialize in the call center business instead of developing such infrastructure in-house. Whatever your client’s customer relations goals are, Akimet, Inc. has experienced personnel to professionally service those needs. Our well‐trained and motivated staff strive to achieve quality and productivity goals.

Our Call Center Solutions serve clients across a wide variety of industries, which includes but is not limited to small business, help desk, legal and medical services. Our inbound call center offers services to customers such as complaint handling, financial services, and information on products and services. Our outbound call center typically focuses on lead generation for sales, customer satisfactory surveys and campaign management activities.

We offer customized solution packages plus comprehensive service experience to our clients to include consultation, progress reports and post-program feedback. Your business will get the most out of every call while keeping every customer satisfied. We have extensive knowledge in customer care and problem solving. Focus on building your brand or what it is you do and let us take care of your customers. We’ll help build relationships by offering AMAZING support!

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a

Help Desk

Front liner solving basic technical problems while maintaining the standards set forth by your company.

a

Small Business

Liaison between your company and its current and potential customers handling all customer issues.

a

Medical

Provide customers medical care and insurance information for your hospital or medical practice.

g

Legal

Research and analysis of legal documents to update client records and answer clients’ inquiries.

PROFESSIONAL SUPPORT

Akimet, Inc. provides customized solutions to help you be diverse, dynamic, and modern. We assume the role of human resources and team management so that your business does not incur these extra expenses.

Goal Oriented

Well‐trained and motivated staff who would strive to achieve quality and productivity goals.

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Low Costs

On average, we are 25 – 30% cheaper than what other players in the industry charge per agent hour.

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Weekly Stats

Offer a comprehensive service experience that includes consultation, progress reports and post-program feedback.

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99 %

Customer Satisfaction

100 %

Speed to Answer

95 %

First Call Resolution

24/7 support

Outstanding customer service continuously reducing number of customer complaints.

Unlimited Staff

Unlimited agents, 20 hours to 24*7 support for customers.

Reserve Agents

Akimet, Inc. retain additional customer service agents in case of leave or absenteeism, at no cost to client.

Our Advantages

  • Manage large amounts of inbound and outbound calls
  • Work odd hours
  • Order Processing/Fulfilment
  • Respond to customer inquiries via email
  • Seize opportunities to upsell products when they arise
  • Produce activity reports
  • Proficiency in English – will provide bilingual services in French and Spanish

Customer Oriented

  • Build sustainable relationships by taking the extra mile
  • Excellent communication skills
  • Excellent customer care ethics
  • Exceed customers’ expectations
  • Customer follow-up
  • Problems resolution
  • Research
  • Continued educational training to improve knowledge and performance level

Big Experience

  • Information Technology & Computer Science
  • Help desk support
  • Troubleshooting
  • Knowledge of software and databases
  • Legal Services
  • Various aspects of medical insurance
  • Provide physician or hospital referrals
  • Convey information to hospitals and medical providers

We’ll help build relationships by offering AMAZING support!
Contact us at (904) 747-0444 to get your customized quote.

You will be amazed at the range of possibilities available to you.

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