Call Center Solutions

AKIMET, THE ULTIMATE SOLUTION!!!

[edgtf_separator position=”center” color=”#fb3644″ width=”100″ thickness=”3″]

Focus on building your brand or what it is you do and let us take care of your customers.

[edgtf_elements_holder number_of_columns=”three-columns”][edgtf_elements_holder_item background_color=”#f2f2f2″ item_padding=”16% 7% 16% 12%”]

[edgtf_separator position=”left” color=”#dd3333″ width=”50″ thickness=”3″]

With more and more companies turning to superior customer service as a means to stand out from their competition, the call center industry is growing. In today’s tough economy, companies are looking to outsource customer handling to third party vendors who specialize in the call center business instead of developing such infrastructure in-house.

Whatever your client’s customer relations goals are, Akimet, Inc. has experienced personnel to professionally service those needs. Our well‐trained and motivated staff strive to achieve quality and productivity goals.

[/edgtf_elements_holder_item][edgtf_elements_holder_item background_image=”20″ item_padding=”211px 0 211px 0″ item_padding_600_768=”20% 0″][/edgtf_elements_holder_item][edgtf_elements_holder_item background_color=”#202220″ item_padding=”16% 7% 16% 12%”]

[edgtf_separator position=”left” color=”#dd3333″ width=”50″ thickness=”3″]

Our Call Center Solutions serve clients across a wide variety of industries, which includes but is not limited to small business, help desk, legal and medical services.  Our inbound call center offers services to customers such as complaint handling, financial services, and information on products and services. Our outbound call center typically focuses on lead generation for sales, customer satisfactory surveys and campaign management activities.

[/edgtf_elements_holder_item][/edgtf_elements_holder]
[edgtf_elements_holder number_of_columns=”three-columns”][edgtf_elements_holder_item background_image=”2078″ item_padding=”211px 0 211px 0″][/edgtf_elements_holder_item][edgtf_elements_holder_item background_color=”#fb3644″ item_padding=”16% 7% 11% 12%”]

[edgtf_separator position=”left” color=”#ffffff” width=”50″ thickness=”3″]

We offer customized solution packages plus comprehensive service experience to our clients to include consultation, progress reports and post-program feedback. Your business will get the most out of every call while keeping every customer satisfied. We have extensive knowledge in customer care and problem solving.

Focus on building your brand or what it is you do and let us take care of your customers. We’ll help build relationships by offering AMAZING support!

[edgtf_separator type=”transparent” top_margin=”34″ bottom_margin=”0″][edgtf_button size=”” type=”outline-white” target=”_self” icon_pack=”font_elegant” fe_icon=”icon_phone” font_weight=”700″ text=”Get a Quote” link=”https://akimet-inc.com/quote”][/edgtf_elements_holder_item][edgtf_elements_holder_item background_image=”5580″ item_padding=”211px 0 211px 0″][/edgtf_elements_holder_item][/edgtf_elements_holder]
[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
a
[edgtf_separator type=”transparent” top_margin=”28″ bottom_margin=”0″]

Help Desk

[edgtf_separator type=”transparent” top_margin=”16″ bottom_margin=”0″]

Front liner solving basic technical problems while maintaining the standards set forth by your company.

[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
a
[edgtf_separator type=”transparent” top_margin=”28″ bottom_margin=”0″]

Small Business

[edgtf_separator type=”transparent” top_margin=”16″ bottom_margin=”0″]

Liaison between your company and its current and potential customers handling all customer issues.

[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
a
[edgtf_separator type=”transparent” top_margin=”28″ bottom_margin=”0″]

Medical

[edgtf_separator type=”transparent” top_margin=”16″ bottom_margin=”0″]

Provide customers medical care and insurance information for your hospital or medical practice.

[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
g
[edgtf_separator type=”transparent” top_margin=”28″ bottom_margin=”0″]

Legal

[edgtf_separator type=”transparent” top_margin=”16″ bottom_margin=”0″]

Research and analysis of legal documents to update client records and answer clients’ inquiries.

[edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]
[edgtf_separator type=”transparent” top_margin=”78″ bottom_margin=”0″]

PROFESSIONAL SUPPORT

[edgtf_separator position=”center” color=”#fb3644″ width=”65″ thickness=”3″]

Akimet, Inc. provides customized solutions to help you be diverse, dynamic, and modern. We assume the role of human resources and team management so that your business does not incur these extra expenses.

[edgtf_separator type=”transparent” top_margin=”57″ bottom_margin=”0″][edgtf_zooming_slider_holder][edgtf_zooming_slider_item icon_pack=”simple_line_icons” simple_line_icons=”icon-vector” icon_color=”#ffffff” background_color=”#f0f0f0″ background_image=”907″]

Low Costs

[edgtf_separator type=”transparent” top_margin=”23″ bottom_margin=”0″]

On average, we are 25 – 30% cheaper than what other players in the industry charge per agent hour.

[edgtf_separator type=”transparent” top_margin=”30″ bottom_margin=”0″][edgtf_button size=”” type=”” target=”_self” icon_pack=”font_elegant” fe_icon=”arrow_carrot-2right” font_weight=”” text=”see more” link=”https://akimet-inc.com/callcentersolutions” color=”#2a3a53″ hover_color=”#2a3a53″ border_color=”rgba(133,133,133,0.55)” hover_border_color=”rgba(133,133,133,0.55)”][/edgtf_zooming_slider_item][edgtf_zooming_slider_item icon_pack=”simple_line_icons” simple_line_icons=”icon-support” icon_color=”#ffffff” background_color=”#f0f0f0″ background_image=”2017″]

Goal Oriented

[edgtf_separator type=”transparent” top_margin=”23″ bottom_margin=”0″]

Well‐trained and motivated staff who would strive to achieve quality and productivity goals.

[edgtf_separator type=”transparent” top_margin=”30″ bottom_margin=”0″][edgtf_button size=”” type=”” target=”_self” icon_pack=”font_elegant” fe_icon=”arrow_carrot-2right” font_weight=”” text=”see more” link=”https://akimet-inc.com/callcentersolutions” color=”#2a3a53″ hover_color=”#2a3a53″ border_color=”rgba(133,133,133,0.55)” hover_border_color=”rgba(133,133,133,0.55)”][/edgtf_zooming_slider_item][edgtf_zooming_slider_item icon_pack=”simple_line_icons” simple_line_icons=”icon-settings” icon_color=”#ffffff” background_color=”#f0f0f0″ background_image=”2018″]

Weekly Stats

[edgtf_separator type=”transparent” top_margin=”23″ bottom_margin=”0″]

Offer a comprehensive service experience that includes consultation, progress reports and post-program feedback.

[edgtf_separator type=”transparent” top_margin=”30″ bottom_margin=”0″][edgtf_button size=”” type=”” target=”_self” icon_pack=”font_elegant” fe_icon=”arrow_carrot-2right” font_weight=”” text=”see more” link=”https://akimet-inc.com/callcentersolutions” color=”#2a3a53″ hover_color=”#2a3a53″ border_color=”rgba(133,133,133,0.55)” hover_border_color=”rgba(133,133,133,0.55)”][/edgtf_zooming_slider_item][/edgtf_zooming_slider_holder]
[edgtf_elements_holder number_of_columns=”two-columns”][edgtf_elements_holder_item background_color=”#1c1e1d” item_padding=”7% 11% 3% 10% ” horizontal_aligment=”center”]
[edgtf_pie_chart type_of_central_text=”percent” title_tag=”h3″ size=”147″ bar_color=”#ffffff” track_color=”#767676″ percent=”99″ title=”Customer Satisfaction” title_color=”#ffffff” margin_below_chart=”35″ percentage_color=”#ffffff”]
[edgtf_pie_chart type_of_central_text=”percent” title_tag=”h3″ size=”147″ bar_color=”#ffffff” track_color=”#767676″ percent=”100″ title=”Speed to Answer” title_color=”#ffffff” margin_below_chart=”35″ percentage_color=”#ffffff”]
[edgtf_pie_chart type_of_central_text=”percent” title_tag=”h3″ size=”147″ bar_color=”#ffffff” track_color=”#767676″ percent=”95″ title=”First Call Resolution” title_color=”#ffffff” margin_below_chart=”35″ percentage_color=”#ffffff”]
[/edgtf_elements_holder_item][edgtf_elements_holder_item background_color=”#292c2b” item_padding=”12% 18% 10% 16%”][edgtf_accordion style=”accordion” predefined_color_style=”white”][edgtf_accordion_tab title=”our support” title_tag=”h3″ icon_pack=”simple_line_icons” simple_line_icons=”icon-badge”]

Outstanding customer service continuously reducing number of customer complaints.

[/edgtf_accordion_tab][edgtf_accordion_tab title=”Availability” title_tag=”h3″ icon_pack=”simple_line_icons” simple_line_icons=”icon-screen-tablet”]

Unlimited agents, 20 hours to 24*7 support for customers.

[/edgtf_accordion_tab][edgtf_accordion_tab title=”Availability of Staff” title_tag=”h3″ icon_pack=”simple_line_icons” simple_line_icons=”icon-puzzle”]

Akimet, Inc. retain additional customer service agents in case of leave or absenteeism, at no cost to client.

[/edgtf_accordion_tab][/edgtf_accordion][/edgtf_elements_holder_item][/edgtf_elements_holder]

Benefits

[edgtf_separator type=”transparent” top_margin=”15″ bottom_margin=”0″][edgtf_unordered_list style=”square” color=”default”]

  • Manage large amounts of inbound and outbound calls
  • Work odd hours
  • Order Processing/Fulfilment
  • Respond to customer inquiries via email
  • Seize opportunities to upsell products when they arise
  • Produce activity reports
  • Proficiency in English – will provide bilingual services in French and Spanish

[/edgtf_unordered_list][edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]

Customer Oriented

[edgtf_separator type=”transparent” top_margin=”15″ bottom_margin=”0″][edgtf_unordered_list style=”square” color=”default”]

  • Build sustainable relationships by taking the extra mile
  • Excellent communication skills
  • Excellent customer care ethics
  • Exceed customers’ expectations
  • Customer follow-up
  • Problems resolution
  • Research
  • Continued educational training to improve knowledge and performance level

[/edgtf_unordered_list][edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]

Our Experience

[edgtf_separator type=”transparent” top_margin=”15″ bottom_margin=”0″][edgtf_unordered_list style=”square” color=”default”]

  • Information Technology & Computer Science
  • Help desk support
  • Troubleshooting
  • Knowledge of software and databases
  • Legal Services
  • Various aspects of medical insurance
  • Provide physician or hospital referrals
  • Convey information to hospitals and medical providers

[/edgtf_unordered_list][edgtf_separator type=”transparent” top_margin=”50″ bottom_margin=”0″]

[edgtf_custom_font font_family=”raleway” font_size=”20″ line_height=”37″ font_weight=”300″ letter_spacing=”0.7″ text_align=”center” content_custom_font=”We’ll help build relationships by offering AMAZING support!” color=”#ffffff”]
[edgtf_separator type=”transparent” top_margin=”119″ bottom_margin=”0″][edgtf_custom_font font_family=”Raleway” font_size=”40″ line_height=”51″ font_weight=”700″ letter_spacing=”0.8″ text_align=”center” content_custom_font=”Contact us to get your customized quote.” color=”#ffffff”][edgtf_separator type=”transparent” top_margin=”12″ bottom_margin=”0″]

You will be amazed at the range of possibilities available to you.

[edgtf_separator type=”transparent” top_margin=”26″ bottom_margin=”0″][edgtf_button size=”” type=”solid” target=”_self” icon_pack=”font_elegant” fe_icon=”icon_calendar” font_weight=”” text=”FREE CONSULTATION” link=”https://akimet-inc.com/appointment-booking/” margin=”0 21px 0 0 “][edgtf_button size=”” type=”outline-white” target=”_self” icon_pack=”font_elegant” fe_icon=”icon_phone” font_weight=”” text=”GET A QUOTE” link=”https://akimet-inc.com/quote”][edgtf_separator type=”transparent” top_margin=”0″ bottom_margin=”90″]