With more and more companies turning to superior customer service as a means to stand out from their competition, the call center industry is growing. In today’s tough economy, companies are looking to outsource customer handling to third party vendors who specialize in the call center business instead of developing such infrastructure in-house. Whatever your client’s customer relations goals are, Akimet, Inc. has experienced personnel to professionally service those needs. Our well‐trained and motivated staff strive to achieve quality and productivity goals.
Our Call Center Solutions serve clients across a wide variety of industries, which includes but is not limited to small business, help desk, legal and medical services. Our inbound call center offers services to customers such as complaint handling, financial services, and information on products and services. Our outbound call center typically focuses on lead generation for sales, customer satisfactory surveys and campaign management activities.
We offer customized solution packages plus comprehensive service experience to our clients to include consultation, progress reports and post-program feedback. Your business will get the most out of every call while keeping every customer satisfied. We have extensive knowledge in customer care and problem solving. Focus on building your brand or what it is you do and let us take care of your customers. We’ll help build relationships by offering AMAZING support!
Front liner solving basic technical problems while maintaining the standards set forth by your company.
Liaison between your company and its current and potential customers handling all customer issues.
Provide customers medical care and insurance information for your hospital or medical practice.
Research and analysis of legal documents to update client records and answer clients’ inquiries.
Well‐trained and motivated staff who would strive to achieve quality and productivity goals.
On average, we are 25 – 30% cheaper than what other players in the industry charge per agent hour.
Offer a comprehensive service experience that includes consultation, progress reports and post-program feedback.
Outstanding customer service continuously reducing number of customer complaints.
Unlimited agents, 20 hours to 24*7 support for customers.
Akimet, Inc. retain additional customer service agents in case of leave or absenteeism, at no cost to client.